Frequently Asked

Yes. Free above-ground and underground parking is available throughout the Brewery District. Parking can be busy during peak times, so please allow a few extra minutes to find a space and arrive on time.

No. OPIA operates by appointment only.

For last-minute availability, you're welcome to call or email us. If an opening is available, we'll be happy to accommodate you.

Please arrive on time for your appointment. If you're running late, notify us by replying to your appointment email and we will accommodate you wherever the day allows. A $25 fee per 15 minutes may apply.

If you have not arrived within 10 minutes of your scheduled start time and we are unable to reach you, your appointment will be treated as a no-show and subject to a 75% service charge + GST.

If you have contacted us but the time remaining is no longer sufficient to perform your service safely and properly, your appointment will need to be rescheduled and will be treated as a same-day cancellation, subject to a 50% service charge + GST.

For full details, please review our Rescheduling & Cancellation Policy 

Yes. A non-refundable 25% booking fee, inclusive of GST, is required to reserve most appointments and is calculated on the full service total, including any add-ons.

When you attend as scheduled, your booking fee is applied toward your service total. Consultations and patch tests are paid in full at the time of booking.

Booking fees and online payments are processed securely by Stripe at the time of booking.

At the studio, your remaining balance may be paid by debit, cash or e-transfer.

Credit card payments are also available in studio with a 3.5% service fee.

No. For safety and to maintain a calm, professional treatment environment, children are not permitted at appointments. Please arrange childcare prior to your visit.

You're welcome to have someone accompany you to the studio; however, guests are not permitted in the service room and will need to remain in the waiting area for the duration of your appointment.

Absolutely, where timing and service compatibility allow. If you'd like to combine services, select the desired add-ons when booking or contact us before your appointment so enough time can be reserved.

Some services should not be performed together or in a particular order, so please contact us if you're unsure.

Please provide all rescheduling, cancellation and late-arrival notice by email at info@opiabrowsandbeauty.com or by replying directly to your appointment email.

Notice requirements and applicable charges are determined by OPIA's Rescheduling & Cancellation Policy.

A confirmation email is sent when your appointment has been successfully booked. If you don't have the email, don't assume you have the appointment.

Please check your junk or spam folder first. If you still can't find it, contact us so we can confirm that your booking was completed successfully and that we have the correct email address on file.

Availability varies, and some appointment types book further in advance than others. We recommend reserving your preferred date as early as possible, particularly for Permanent Makeup and longer appointments.

Last-minute openings do occasionally become available, so you're always welcome to contact us via email (info@opiabrowsandbeauty.com) to check.

Yes, but the appointment must be booked using the client's own name, contact information and relevant health information. Each client must complete their own required forms and acknowledgements before treatment.

If you're purchasing a service as a gift, please contact us rather than booking the appointment under your own information.

First, check the FAQ section for your specific service, as you'll find information about preparation, candidacy, treatment and aftercare there.

If your question isn't answered, please email info@opiabrowsandbeauty.com or reply directly to your appointment email.

Appointment time is reserved specifically for the service selected when booking. If you change, downgrade or decide not to proceed with your selected service, the applicable cancellation policy will apply to the originally scheduled service.

Same-day service changes are subject to 50% of the originally scheduled service price + GST. If we're able to perform an alternative service during your reserved time, the amount paid for that service will be credited toward the amount due.

Changes requested in advance are subject to the regular notice requirements outlined in our Rescheduling & Cancellation Policy.

Please carefully review all pre-care instructions and contraindications provided for your service before arriving.

If your appointment cannot be performed due to a contraindication, failure to follow required pre-care instructions or another client-related reason that prevents treatment, the appointment will be treated as a same-day cancellation and subject to 50% of the scheduled service price + GST.

Your booking fee already paid will be credited toward the amount due.

​​Rescheduling & Cancellation Policy

OPIA operates by appointment only, with limited availability each day. When an appointment is reserved, that time and studio availability are held specifically for you.

BOOKING FEES

A non-refundable 25% booking fee, inclusive of GST, is required to reserve your appointment. It is calculated on your full service total, including any add-ons. Consultations and patch tests are paid in full at the time of booking and are non-refundable.

Your booking fee is paid to reserve your selected appointment time and studio availability; it is not payment for receiving the service itself.

When you attend as scheduled, it is applied toward your service total. If an appointment is cancelled, rescheduled or cannot be performed, this does not make the booking fee refundable or automatically transferable. Transferability is determined by the notice requirements below.

RESCHEDULING & CANCELLATION NOTICE

The following minimum notice is required:

Permanent Makeup: 72 hours
Beauty & Laser Services: 48 hours
Consultations & Patch Tests: 48 hours

Changes made with at least the required notice allow your booking fee — or, for consultations and patch tests, your full payment — to be transferred to a new appointment and held for up to 1 year from the date it was originally paid.

Changes made with less than the required notice, but more than 24 hours before the appointment, result in a charge equal to 40% of the scheduled service price + GST. The booking fee already paid will be credited toward the amount due.

Changes made with less than 24 hours' notice result in a charge equal to 50% of the scheduled service price + GST. The booking fee already paid will be credited toward the amount due.

NO-SHOWS

If you have not arrived 10 minutes after your scheduled start time and have not contacted us regarding your late arrival, your appointment is treated as a no-show. No-shows are responsible for 75% of the scheduled service price + GST. The booking fee already paid will be credited toward the amount due.

Any remaining amount due under this policy will be charged to the card securely kept on file. A new booking fee is required to reserve another appointment following any late cancellation or no-show.

ARRIVAL TIME

Please arrive on time for your appointment. If you are running late, let us know by replying to your appointment email and we will accommodate you wherever the day allows. A $25 fee per 15 minutes may apply. If the time remaining is not enough to perform your service safely and properly, the appointment will be rescheduled and treated as a same-day cancellation. We would rather move your appointment than rush your face.

NO-EXCEPTION POLICY

These policies apply regardless of circumstance, including illness, personal or family emergencies, transportation issues, weather or other unforeseen circumstances.

Booking fees are also forfeited when an appointment cannot be performed due to a contraindication or failure to follow required pre-care instructions.

While we understand that unexpected circumstances can occur, reserved appointment time, studio space and operating costs remain committed regardless of whether the scheduled service is ultimately performed.

GETTING IN TOUCH

Rescheduling, cancellation and late-arrival notice must be provided by email at info@opiabrowsandbeauty.com, or by replying directly to your appointment email.

On rare occasions, illness, emergencies or other unforeseen circumstances may require OPIA to reschedule your appointment. If this happens, you will never be subject to a cancellation or rescheduling fee, and your existing booking fee or payment will be transferred in full to your new appointment.

We will make every reasonable effort to provide as much notice as possible and find a new appointment time that works for you.

If you are unable or do not wish to reschedule following a cancellation initiated by OPIA, your booking fee or payment will be refunded in full.

An effective topical anesthetic is used after the first portion of the procedure. The outline or structure of the shape created during the mapping portion of the service, must be kept before the anesthetic is applied and washes the markings away.

It only takes a few minutes.

Pain levels vary from person to person depending on skin sensitivity, present scar tissue from past procedures, hormone levels, and if you are a frequent smoker. Most clients describe it as a scratch - less painful than tweezing. Once the numbing is applied you should be quite comfortable. 

Every effort is made to ensure you remain comfortable during the procedure. If you have had body tattoos, this procedure in comparison is MUCH less painful.

A full explanation of the healing process will be given at the consultation portion of your appointment, and you may schedule a consultation beforehand if you would like more information before deciding to book the service. 

Healing can take anywhere from 5 to 14 days, and the experience truly varies per person, and also depends on the method of PMU applied. 

Ombre Brows tend to have more flaking than the Nano method. Most of my clients who get Nano say they "didn't flake" - it was so minimal they didn't notice it. Ombre tends to flake more since it is the entire surface area of the brow that is treated with pigment, as opposed to small hairstrokes. 

Either way, immediately after your procedure the brows will appear dark, and bold. They will continue to darken over the next few days and may feel tight like a sunburn. 

Follow your aftercare instructions, and keep them moist with the ointment provided. There may be some itchiness, but make sure you do not scratch. 

Your brows may begin to flake a few days in, and it is important to not touch, tug, or pick at these flakes and to allow them to fall off naturally. Once they do, your brows may appear very light in colour - this is normal for many people, however not every client experiences this.

Over the next 2-3 weeks the colour will reappear as the skin fully heals. Four weeks after your 1st appointment is when you will be able to see your result, please do not judge or worry before this time.

Permanent makeup is done in 2 sessions so please wait until after your brows have fully healed after the 2nd session (6-12 weeks later) before judging your result.

No topical makeup on the brows for a minimum of 7 days or until all flaking is complete. Makeup can be bacterial and your brows need adequate time to heal to avoid irritation and/or infection. You may apply your makeup around the area but avoid the brows.

The procedure does not affect brow hair growth, so tweezing, waxing, and maintenance will still be required if desired.

This will be easier to do now that you’ll have the shape already defined and ready to follow.

When you book your appointment online you will read through and agree to follow all the pre-care instructions.

A few of these instructions are listed below, but there are other restrictions that may apply to you.

Please read through the intake forms thoroughly to ensure you are a candidate at the time you intend to book. 

• 24 hrs before your appointment AVOID EXCESS Caffeine (if you have 1 cup in the morning, that is fine, but no more). Including:
  • Coffee
  • Caffeinated sodas/ Energy drinks
  • Caffeinated teas
  • Caffeinated supplements or substances such as "Awake" Chocolate.
• 48 hrs before your appointment AVOID ALL:
  • Alcohol
• 72 hrs before your appointment AVOID ALL:
  • Oral fish oil supplements, 
  • Vitamin E supplements
  • Niacin
  • Curcumin
  • Blood-thinning pain medication (including ibuprofen, aspirin, advil- but Tylenol is OK).

These instructions are very important and must be taken seriously. Otherwise, these actions have a negative impact on your healed result.

Please know if you do not follow these instructions, you run the risk of being sent home if your skin does not react well. Your procedure will need to be rescheduled with a new deposit paid.

Aftercare instructions will be explained during the consultation portion of your appointment, or if you come for a consultation beforehand.

You will be given access to the online PMU Eyebrow Guide which is an all-in-one incredible source for you to use throught the life of your brows. 

Instructions include but are not limited to:

1. Blotting your brows with damp cotton rounds (provided in your kit) once you leave your appointment, every 15 minutes for the first 2 hours.

2. Cleansing the brows the night after your appointment and the next morning, and once a day therafter (mild, gentle cleanser of your own).

3. Applying a healing ointment (provided in your kit) 3-5 times a day for 7-10 days, or until all the flaking is complete. 

4. Keeping the brows away from water/humidity and sweat for the first 7-10 days (no working out, sauna or hot tub etc.) They should not be wet for very long at any point- be quick about cleansing them, and quickly pat dry. 

5. Not touching or picking them during the healing process. Keep them clean.

6. No tanning or long periods of sun exposure for 30 days after your appointment. A hat while they are flaking, and then SPF after flaking is complete. Make sure to book your appointment away from any sunny vacations. 

Please understand this is a “by appointment” business where only a couple of procedures can be done in a day due to the nature of the intricate procedure and standards I hold. I take my time with each client to ensure VIP treatment & results. Please value my time as I value yours. 

NO rescheduling is permitted within:

72 hours for PERMANENT MAKEUP appointments.

48 hours for NON-PERMANENT BEAUTY & LASER appointments.

Rescheduling outside this time frame will result in a loss of your deposit, and a new deposit will be required to book a new appointment.

“No Show” : When no notice is given for a missed appointment, the balance for the missed appointment and an additional deposit must be paid in order to re-book.

Please be punctual. All arrivals later than 10 minutes will be considered a “No Show”

Deposits are always non-refundable. No exceptions. This includes if you present with any contraindications or have not followed the pre-care for your appointment.

If you need to reschedule your appointment, please email info@opiabrowsandbeauty.com. 

Only Brow Tinting & Tweezing (no waxing), and Lash Lifting & Tinting is suitable for those on Accutane currently or within the last 6 months.

Regular use of these products make the skin sensitive. Lash Lifting is not an issue, as the products do not touch the skin, only the hairs. However the brow treatments listed are not recommended unless you stop the use of products on or near your brows at least 2 weeks before your appointment.

Patch tests can help determine if you have an allergy to the products used by only applying a small amount of each to your skin, and seeing how you react over the next 48 hours. However, if you don’t experience a reaction, that does not absolutely rule out the possibility of reacting to the full service. If you’ve had reactions in the past, a patch test is recommended, although it may simply not be the service for you.

Tinting lasts on the brow hairs for 4-6 weeks, and on the skin for up to a few days. Lashes will hold the tint for 4-6 weeks as well.

Seek medical care immediately, and inform your artist of your reaction with photos when you can. Calling the Alberta Health Line, 811 can get you heading in the right direction.  Allergic or sensitivity induced reactions are rare, but they do happen. It is unforeseeable and unfortunate, but a risk every client must acknowledge in the consent form before the services are provided.

Possible risks include: 

• • Tingling, stinging, or burning sensations during any of the services
  • Over-exfoliated skin due to waxing (sensitive skin from retinol, or other conditions), where the skin has a shiny raw appearance. This heals over 1-2 weeks.
  • Allergic reactions which could appear as brows that are red, swollen, or even white fluid leaking. Or in the case of the eye, red, watery, stinging eyes.

After the shape is drawn and mapped, you will sit with a 5% lidocaine solution for 20 minutes, after which we begin the procedure, and your artist will continually add a secondary numbing solution. Most clients are quite comfortable throughout the entire service, often falling asleep.

The initial stages of healing are complete in 5 days, where all the flaking will be done and gone. However, lips take 8-12 weeks to FULLY heal and show the true colour. 12 weeks is especially needed for those starting with melanin in their lips (dark lips) that are undergoing Lip Neutralization.

This has a lot to do with how much pigment is implanted, as well as proper aftercare, and long term hydration of your lips. Wanting light saturation, “just a tint” will fade quicker versus bolder saturation. If you get dry, cracked lips often - that will fade your lips faster.

For clients starting with pale lips (no melanin) 1 session is often sufficient. Clients with dark lips, or uneven lip tone will often require 2 or more sessions depending on the result they wish to achieve.

There is a risk of swelling (would go down in less than 24 hours), possible infection while healing, hyperpigmentation and/or hypopigmentation (for lip neutralization clients), cold sore flare ups, prolonged dryness (after the peeling has completed).

If you have EVER had a cold sore, Lip Permanent Makeup is highly likely to cause a flare up. This doesn't prevent you from getting the service and achieving a beautiful result, however it does make the healing process more difficult for you. It is recommended you visit your pharmacist and get started on antiviral medication a few days before your service, and continue a few days after to help the process along.

If you have had previous work done on your lips, you must first schedule an in person consultation to determine what can be done for you.

The Lip Permanent Makeup procedure can ONLY be done on healthy, hydrated, smooth lips. YOu must first get your lips in healthy order before getting this service. Hydrate with water and electrolytes, reduce caffeine.

Clients are also instructed to apply a Hyaluronic Acid Serum to wet lips and cover with Vaseline morning and night the week before the treatment. If you deal with chronic dry lips, trying this protocol for a while and seeing how your lips are before booking would be a good course of action.

There are dozens of pigments ready to be mixed up to create a perfect match to you. It is recommended that clients who have a few favorite lip products bring them into their appointment so your artist can see them and how they look on your own natural lip tone. Keep in mind that the colour mixed up won’t look how your healed result will look. It will blend with your natural lip tone, fade, and soften.

It is very normal to see the initial colour once the service is complete and be shocked - it will look either quite red (on pale lips), or orange (for lip neutralization). However, this is not the final result. Even once your lips are done peeling, you must remember that lips take 8-12 weeks to see the true colour. It will change more than you expect. Most clients see their lips after the peeling is complete and think it's too bright pink (for pale lips) or like nothing happened (for lip neutralization). Be patient and allow your lips to continue healing.

A full explanation of the aftercare will be discussed at either a pre-booked consultation or at your first treatment appointment. A brief overview is that you will be cleansing your lips every hour and applying ointment for the first day, then continuing to apply ointment for the next 5 days as the flaking completes.

Avoid sweating, exercise, saunas, hot baths/showers, and swimming for 5 days. Avoid UV and sun exposure for 30 days by wearing a hat and using a SPF lip balm. Also, booking your appointment when you don't have any big events on the 3rd, 4th, and 5th day is a smart choice, as those are the days where your lips will be flaking.

You must come to your appointment with smooth, hydrated lips. Avoid excessive caffeine 24 hours before the appointment, if you have one cup of coffee/tea in the morning thats fine, but no more than that. NO alcohol 48 hours before your appointment. NO blood thinning medication 72 hours before the appointment.

You must not be pregnant, on accutane in the last 6 months, on antibiotics in the last 2 weeks, or any filler or botox in the lip area 4 weeks before and after. This is not the complete list of contraindications, as the booking system will take you through a full questionnaire.

Laser Toning is a gentle version of Laser Tattoo Removal, where only partial removal is completed. This is to ideally shift the colour/tone of the permanent makeup to be more desirable, or lighten the pigment load in the brows. The client may be happy with this shift on its own, or potentially undergo a touchup with corrective permanent makeup. This is ideal for clients who are happy with their brow shape, and are just looking for a minor change - for example a client who’s brows have turned ashy grey can get a laser toning treatment to warm up the brows towards a taupe or brown.

Laser Brow Removal is Laser Tattoo Removal - for brows. The laser targets the pigment and shatters it into smaller particles so that the body’s lymphatic system can sweep away the pigment. Depending on the starting point of the client's brows, the course of treatment varies. Multiple sessions are expected, as little as 2 treatments 6-8 weeks apart, or as many as 5 may be required to reach “the end point” of laser tattoo removal which can be a yellow residue that can either fade on its own, be corrected with permanent makeup, or be removed through manual methods - see “Eyebrow Microneedling”.

All OPIA Clients will be provided numbing for the service via a strong topical anesthetic gel that sits for 30 minutes. However even with the numbing the treatment is not painless, although it is very quick - about a minute per brow.

You will leave the brows alone for 6-12 hours besides the option of applying ice packs with a cloth barrier if they feel swollen. After this you will gently cleanse your brows daily and apply a healing ointment provided for the first week. You will need to wear a hat or apply SPF (season dependent) for the 30 days following your treatment. Avoid makeup on your brows for 48 hours, or until they feel back to normal. Avoid sweating, exercise, hot showers/baths, hot tubs, saunas or swimming for 72 hours.

Must not be pregnant or breastfeeding, on accutane in the last 6 months, antibiotics in the last 2 weeks, brow treatments like lamination or tinting 1 week before, surgical pins in the brow or brow area, piercings that cannot be removed from the brow/brow area, undergoing cancer or chemo treatments, active skin condition on or near the brows, botox or injections on or near the brows for 2 weeks before & after. This is not the complete list of contraindications, as the booking system will take you through a full questionnaire.

There is little way of knowing exactly how your brows will react to the laser treatments. However, the more times you have had them done, the higher the likelihood of 3+ treatments can be expected.

For Laser Toning, you can expect some minor redness in the brow area that subsides in an hour or so. The permanent makeup will look light right away, but will darken a touch after an hour or so when the skin goes back to normal.

For Laser Brow Tattoo Removal, the area will have some redness and minor swelling that subsides in a few hours. 

The permanent makeup will appear different colours depending on the stage of removal your’re at. They may look quite light immediately after, which is a reaction of the skin whitening under the laser, after an hour you will see the true colour. Results are often dark or light grey, red, yellow, or a mixture of these. Your brows continue to lighten throughout the 6-8 weeks between removal sessions.

Yes, all OPIA Clients will be provided numbing for the service via a strong topical anesthetic gel that sits for 30 minutes.

Swelling, soreness, redness, itchiness, scabbing, bruising, hyperpigmentation, hypopigmentation

It is very normal to see the initial colour once the service is complete and be shocked - it will look either quite red (on pale lips), or orange (for lip neutralization). However, this is not the final result. Even once your lips are done peeling, you must remember that lips take 8-12 weeks to see the true colour. It will change more than you expect. Most clients see their lips after the peeling is complete and think it's too bright pink (for pale lips) or like nothing happened (for lip neutralization). Be patient and allow your lips to continue healing.

Rescheduling / Cancellation Policy

Please understand this is a “by appointment” business where only a couple of procedures can be done in a day due to the nature of the intricate procedure and standards I hold. I take my time with each client to ensure VIP treatment & results. Please value my time as I value yours. 

NO rescheduling is permitted within:

72 hours for PERMANENT MAKEUP appointments.

48 hours for NON-PERMANENT BEAUTY & LASER appointments.

Rescheduling outside this time frame will result in a loss of your deposit, and a new deposit will be required to book a new appointment.

“No Show” : When no notice is given for a missed appointment, the balance for the missed appointment and an additional deposit must be paid in order to re-book.

Please be punctual. All arrivals later than 10 minutes will be considered a “No Show”

Deposits are always non-refundable. No exceptions. This includes if you present with any contraindications or have not followed the pre-care for your appointment.

At OPIA, we use a modern, “Picosecond” Laser technology machine. This has a shorter pulse duration - meaning it is in the skin for less time, causing less damage than older technologies. We operate our machine at two different wavelengths that target black/grey, red/orange/pink.

We operate our machine at two different wavelengths that target either black/grey, red/orange/pink. We can successfully remove these colours as well as all permanent makeup eyebrows, and even black permanent makeup eyeliner.

The number of sessions required can never be determined or guaranteed by your technician. Factors that impact how many sessions you need include but are not limited to: technique of the artist, amount of pigment, number of tattooing sessions done on the area, type of pigment/inks used, your health, your skin’s reaction, and your aftercare.

Full removal of pigment can be achieved. However, it cannot be guaranteed. There may be scarring from the tattoo that holds stubborn pigment residue.

This depends greatly on the technique of your tattoo artist when doing the tattoo, your aftercare from the tattoo, as well as your aftercare throughout the removal sessions. Ideally the quality of the skin is not changed through the removal process, and your result will mostly be determined only by the impact of the tattoo itself. You may have some scarring, for example. Methods like microneedling or other laser treatments can help reduce the appearance of residual scars.

What will my skin/tattoo look like right after the Laser Tattoo Removal Treatments?

You can expect to experience some common immediate effects including: redness and swelling,bruising, sensitivity to light. The “Frosting” effect may also occur, this is where the tattoo has a white appearance after the service, however this does not last longer than an hour and will soon look like how it was before the session. The lightning and removal of pigment happens over the following 6-12 weeks as your lymphatic system flushes the pigment. 

OPIA does provide numbing for each client. At your first appointment you will sit with numbing applied for 30 minutes before the service is completed. You will then be given a packet of numbing to apply yourself 30 minutes before your next appointment. You will be instructed on how to apply the numbing to achieve the greatest effectiveness.

Without numbing, Laser Tattoo Removal can be fairly painful, however it is over quickly. Clients describe it as a hot elastic snapping on your skin. However, the numbing does impact your comfort, and clients tend to say it doesn't hurt more than getting the tattoo itself.

If a dressing is applied to the area, leave it alone for 6-12 hours. After which you will cleanse the area with a mild soap or cleanser. You will be provided a healing ointment to use at this point, and at any point throughout the following week as needed for comfort. You can expect the swelling and redness to subside after a few hours in most cases. However if you experience bruising that can last 1-2 weeks. Itchiness, flaking and scabbing may also occur, and it is very important not to pick. Sun sensitivity of the area will require you to keep the area covered under loose clothing or protected with SPF for 30 days. Avoid strenuous exercise for at least 48 hours after the procedure to reduce the risk of bleeding or bruising. Avoid hot steamy showers, baths, swimming, and saunas, for the first 48 hours as well.

You must not be on antibiotics for 2 weeks before your appointment. 

Avoid UV/Sun exposure, as suntanned or sunburnt skin cannot be treated.

Drink plenty of water leading up to your appointment, and after. Staying hydrated is key as it helps the lymphatic system flush the pigment.

Avoid blood thinners for 72 hours before the appointment.

For body tattoos, shave the area no more than 12 hours before your appointment.

Wear comfortable clothing to your appointment. The treated area may be wrapped in a bandage when you leave and wearing loose clothing will make it easier for you.

Make your tattoo accessible for your technician by wearing clothing or layers of clothing you can remove or move easily out of the way.

Must not have sunburned or suntanned skin, nor any active skin condition in the area to be treated. Must not be on antibiotics for 2 weeks prior to the appointment. Must not be on accutane for the last 6 months. Must not be pregnant or breastfeeding. Must not have surgical pins or plates in the area to be treated. Must not be undergoing chemo or cancer treatments. If you are on any prescribed medications, speak with your health care physician to make sure laser tattoo removal is appropriate for you at this time.

Risks include: infection, blistering, swelling, redness, bruising, bleeding, itchiness, scabbing, tenderness/soreness, hyperpigmentation, hypopigmentation.

Rescheduling / Cancellation Policy

Please understand this is a “by appointment” business where only a couple of procedures can be done in a day due to the nature of the intricate procedure and standards I hold. I take my time with each client to ensure VIP treatment & results. Please value my time as I value yours. 

NO rescheduling is permitted within:

72 hours for PERMANENT MAKEUP appointments.

48 hours for NON-PERMANENT BEAUTY & LASER appointments.

Rescheduling outside this time frame will result in a loss of your deposit, and a new deposit will be required to book a new appointment.

“No Show” : When no notice is given for a missed appointment, the balance for the missed appointment and an additional deposit must be paid in order to re-book.

Please be punctual. All arrivals later than 10 minutes will be considered a “No Show”

Deposits are always non-refundable. No exceptions. This includes if you present with any contraindications or have not followed the pre-care for your appointment.

Yellow is a very difficult pigment to remove, as it cannot be effectively targeted by laser, and manual methods tend to provide the best results. Methods also include Saline or Acid Removal, however these services can be quite painful and OPIA technicians have found effective results with other, more gentle solutions.

You will sit with numbing applied for 20-30 minutes before the treatment begins, and then an additional secondary numbing solution will be applied half way through the service. Clients do not find the service particularly painful, however it is not completely painless. Experiences vary from person to person and can be impacted by hormones, skin sensitivities and the state of the brows themselves.

Allow the solution applied at the end of the service to sit and absorb for at least 6 hours. After which you will gently cleanse the brows with a mild soap or cleanser and pat dry with a clean, disposable paper towel. You will be provided a healing ointment you can begin to apply 12-24 hours after the service. You will continue to cleanse the brows once a day, and apply ointment as needed. Protect your brows from sun and UV exposure with a hat for the first week, after which you may switch to an SPF for the raider of the 30 day healing process. Avoid sweating, exercise, sauna, hot baths/showers, steam rooms, or swimming for 72 hours.

Must not have any active skin condition in the area to be treated. Must not be on antibiotics for 2 weeks prior to the appointment. Must not be on accutane for the last 6 months. Must not be pregnant or breastfeeding. Must not be undergoing chemo or cancer treatments. No fillers or botox in the area 2 weeks prior. No brow treatments such as lamination, tinting, waxing 1 week prior. Avoid use of retinol, AHA, Glycolic Acid on and near the brows 1 week prior. No microneedling, chemical peels or resurfacing treatments 4 weeks prior.

There is no way to determine how many sessions you will need initially. However, the more yellow pigment to be removed, or the less natural hair there is, the more sessions you can expect will be required. A starting point is to expect 3 sessions, with 4 weeks between treatments.

You will leave the studio with your brows red and inflamed with some blood residue, expect to want to go home right away.

Yes, OPIA always numbs clients for 20-30 minutes before the first treatment, and you will then be given a packet of numbing to apply on your own to prepare for your next treatment. You will be guided on how to apply the numbing to achieve the highest level of effectiveness.

Risks include: infection, blistering, swelling, redness, bruising, bleeding, itchiness, scabbing, tenderness/soreness, hyperpigmentation, hypopigmentation.